Dáil Éireann Debate, Tuesday - 8 December 2020
406. Deputy David Cullinane asked the Minister for Social Protection the average pre-Covid-19 wait time for a personal public service number, PPSN, application to be processed; the current wait time owing to Covid-19 delays; and if she will make a statement on the matter. [41867/20]
Amharc ar fhreagraThe SAFE registration process, which involves the authentication of a person's identity in a face-to-face interview, is the normal method of processing an application for a Personal Public Service Number (PPSN).
Prior to the COVID-19 pandemic, a PPSN issued by post to a person a number of days after their SAFE registration interview.
At the outbreak of the COVID-19 pandemic, my Department temporarily suspended the SAFE registration process. This decision was taken in order to comply with HSE and World Health Organisation guidelines in respect of social distancing.
In order to deal with PPSN applications, as an exceptional measure, my Department introduced an email and postal service through which PPSN applications could be made. Due to the temporary nature of this service, it is not possible to provide data on processing times.
By its nature this temporary service is not as efficient as the face-to-face process it has replaced. For example, any issues which arise regarding supporting documentation take longer to resolve than would be the case in a face-to-face environment. In addition delays in issuing PPS Number arose as staff in my Department were re-assigned to deal with a huge increase in claim processing work arising as a consequence of the pandemic. In this context it was necessary, as I am sure the Deputy will understand, to prioritise getting people into payment above all other activities.
In recent weeks my Department has re-assigned resources to deal with these applications. This will result in improved processing times and will substantially further reduce the number of applications on hand over the next few weeks.
In addition, as Level 5 restrictions are lifted, my Department is now resuming SAFE registrations for PPSN applicants.
In the meantime, any person who wishes to talk to someone about their application for a PPSN can call my Department on LoCall 1890 927 999.
I trust this clarifies the matter for the Deputy.
