Dáil Éireann Debate, Tuesday - 15 December 2020
156. Deputy Pádraig O'Sullivan asked the Minister for Transport if a dedicated Oireachtas helpline and email address can be created for both the NDLS and the RSA in view of fact the current waiting times for proper communication are unsustainable; and if he will make a statement on the matter. [42890/20]
Amharc ar fhreagraEvery available staff member of the RSA and the NDLS are working to clear the current backlog of people seeking a driving test or a driving licence.
Anyone who requires an urgent appointment for a driving test is invited to use this link https://www.rsa.ie/en/RSA/Learner-Drivers/The-Driving-Test/Request-an-urgent-driving-test/ and provide details as to why they require an urgent test.
People who urgently need to renew driving licences urgently can contact the NDLS customer service line at 0761 087880 (given the volume of calls currently being received people can expect a time delay speaking to a representative).
The Deputy will appreciate that it would be neither appropriate nor fair to privilege Oireachtas members over any other user in relation to requests for driving tests, assistance or information and such privileged access is not proposed to be provided at this time.
Neither the NDLS or the RSA will accept appointment requests by any other means.
