ComReg currently has a suite of enforcement and sanction powers available to it in regulating the telecommunications sector. Transposition of the European Electronic Communications Code, a new European regulatory framework will include, inter alia, certain additional provisions relating to strengthening end user rights. In delivering its mandate, ComReg currently has a significant team working on customer facing issues and has a high degree of transparency in relation to its work in this area, including providing information on its website which is available at www.comreg.ie. The regulator continues to actively use its statutory powers to assist affected customers in resolving their complaints, and to exert pressure on any service providers which fail to meet adequate standards of customer care, in order to ensure matters are improved.
I understand that ComReg is also currently considering whether it would be possible to place additional obligations on service providers. This includes consideration of what, if any, further legislative or non-legislative changes that may be necessary and appropriate.