Michael Collins
Ceist:176. Deputy Michael Collins asked the Minister for Transport his views on a matter (details supplied) in respect of charges and changes to flights; and if he will make a statement on the matter. [1349/21]
Amharc ar fhreagraWednesday, 13 January 2021
Ceisteanna (176)
Freagraí scríofa
The Government announced a ban on all flights arriving into Ireland from Great Britain with effect from midnight on Sunday, 20 December, 2020 which continued to Friday 8th January 2021. This ban resulted in flight cancellations. If the flight in question took place during the UK flight ban, the customer should be entitled to a refund as all flights were grounded except for a small number of special repatriation flights. The Commission for Aviation (CAR) has made the following notice available on its website in relation to the flight ban and cancellations in respect to refunds - https://www.aviationreg.ie/news/flight-bans-cancellations-and-passengers-transiting-through-great-britain-.1011.html
If the flight took place before the ban, and the customer either cancelled or did not use their ticket, they are not entitled to a refund under EU law.
I would encourage anyone who having already corresponded with the airline continues to have difficulties securing a refund to contact the CAR. Further advice, including information on how to submit a formal complaint to the CAR is available on its dedicated passenger rights website www.flightrights.ie .