Passengers who completed a passenger locator form and do not claim an exemption are followed up and contacted by text to confirm their address.
Where a person has not responded to the address verification text, they will be called to verify their place of address. If they are not available at the first call, further attempts will be made to contact each passenger who is in scope for follow up calls. From the information provided 86% of passengers requested to do so confirmed their place of residence.
Numbers of follow up calls made to passengers
Week Commencing
|
Number of follow up calls made to passengers
|
Number of successful follow up calls made to passengers
|
4th January
|
6,503
|
2,777
|
11th January
|
5,040
|
2,049
|
18th January
|
4,184
|
1,661
|