The safety, wellbeing and comfort of all guests quarantining in a designated facility is a priority of the mandatory quarantine system, along with the ultimate goal of protecting public health by limiting the potential spread of COVID-19 variants of concern.
All reasonable efforts will be made by both service provider staff and the on-site health team to facilitate a comfortable stay in a designated facility, including meeting dietary needs.
Additionally, all guests undergoing mandatory quarantine in a designated facility are being provided with access to a 24/7 on-site healthcare team who hold clinical responsibility for their wellbeing during their stay. The on-site healthcare team are available to address any wellbeing concerns of guests, such as notification of allergies, through both scheduled daily check-in calls during a guest's stay as well as through direct engagement if requested.
The State Liaison Officer (SLO) will have staff onsite 24/7 at each designated facility to liaise between guests and the service provider if required.