Wednesday, 14 July 2021

Ceisteanna (18)

Thomas Pringle

Ceist:

18. Deputy Thomas Pringle asked the Taoiseach if there are guidelines, written procedures or protocols or key performance indicators for acknowledgement of correspondence received and response to correspondence received, respectively by category of correspondence (details supplied) in tabular form. [38250/21]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Taoiseach)

My Department has processes and systems in place to manage acknowledgement and reply to all correspondence received. My Department has a Customer Charter which outlines our commitment to providing service to the public in accordance with the 12 principles of quality customer service and defines our service standards in clear and simple language. This sets out expected timelines for acknowledging and responding to correspondence received which applies equally to all correspondence. The detailed customer service action plan and charter for my Department can be viewed at the following link www.gov.ie/en/organisation-information/179e67-quality-customer-service/.