The Department of Social Protection (DSP) is committed to making the information on all its websites accessible to all.
The Department, for example, is committed to the adoption of Plain English and seeks to use plain English as widely as possible to make customer communications more effective and to make our services more understandable and accessible.
In 2019, the Department’s former website was replaced by the new central Government website gov.ie. During this process, the information for over 90 schemes and services was developed in plain English. Plain English web content for 150 service pages is now available. In migrating to gov.ie, the reading age of DSP services was reduced from 21 to 15.2 - and this is an ever-evolving process.
The Department has also designed its websites to follow guidelines set out by the W3C (the World Wide Web Consortium). The W3C WAI (Web Accessibility Initiative) produces accessibility guidelines that are an internationally recognised benchmark of accessibility. Our sites currently comply with Level Double-A of the W3C Web Content Accessibility Guidelines 2.0.
The Department is committed to inclusive design, enabling websites which can be used by all users including those who may have cognitive or physical impairments. This means, for example, that our sites can be used with assistive technologies such as screen readers or by using a keyboard for navigation.
We also have accessibility statements on three of our websites, MyGovID, WelfarePartners and JobsIreland and will shortly add an accessibility statement to MyWelfare.
The Department has three agencies under its remit that have websites, the Citizens Information Board, the Pensions Authority and the Pensions Council.
The Citizens Information Board’s websites meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.0 as set out in the accessibility statements on citizensinformation.ie, citizensinformationboard.ie and mabs.ie. CIB is to undertake full accessibility audit of its websites and, once that is done, the websites’ accessibility statements will include additional statements as required under the European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020. The Pensions Authority website meets the requirements of the Web Content Accessibility Guidelines (WCAG) 2.0 and currently has an accessibility statement. The Pensions Council website is currently being reviewed and, as part of this process, an accessibility statement will be added to this site.
The Department remains committed to further developing its content and sites in line with its commitments under the NDIS.