I propose to take Questions Nos. 996, 1019, 1020, 1024, 1049 and 1401 together.
Over 3.3m Digital COVID Certificates have been issued via post and email from July 12th and remaining certificates are being processed for issue.
There are a small percentage of the overall number of applicants who have yet to receive their Digital COVID Certificate for vaccination. This unfortunately delay relates to a number of factors, including cases quality of data is insufficient or where GPs are uploading the remaining data to the system. Less than 0.9 % of all those vaccinated to-date are experiencing delays for these reasons.
To support the roll-out of Government policy, a helpline through the DCC Call-Center was set up to allow those members of the public who are travelling to deal directly with queries relating to the Digital COVID Certificate from Monday 19th of July 2021. The call centre has also since introduced new additional service channels. A new online form to request Recovery certificates for eligible persons was released on 22 July. Following this a portal allowing for Vaccine Certificate Request, Vaccine Certificate Details Update and a Vaccine Status portal were launched on the 30th July. All persons who have yet to receive a Digital COVID Certificate following a full course of vaccination are encouraged to make use of these points of contact to complete or correct their dataset in the system.