Dáil Éireann Debate, Thursday - 27 January 2022
292. Deputy Carol Nolan asked the Minister for Social Protection if her Department has commissioned any polling of the general public related to possible or existing policies within the remit of her Department for the period 1 January 2021 to date; if so, if she will provide details of the policies; the costs incurred for each individual poll; and if she will make a statement on the matter. [4051/22]
Amharc ar fhreagraMy Department has not commissioned any polling of the general public for the period in question.
As part of our ongoing commitment to customer service and quality assurance, a number of customer satisfaction surveys were conducted during this period and for these an external agency was engaged. The details of the surveys carried out for the period 1 January 2021 to date are as follows:
- Between November 2021 and January 2022 my Department commissioned a customer survey targeted at customers of Jobseekers and JobPath. This was a telephone survey and the cost of this survey was €72,324.
- During 2021 my Department carried out 3 surveys targeted at employers. These were telephone surveys on employer services awareness and usage. The cost of each of these surveys was €14,231.10, with a total cost for the three surveys of €42,693.30.
