Dáil Éireann Debate, Tuesday - 26 April 2022
993. Deputy Aengus Ó Snodaigh asked the Minister for Social Protection if her attention has been drawn to the difficulties clients face with contacting the partial capacity department (details supplied); if additional resources are being considered; and if she will make a statement on the matter. [19662/22]
Amharc ar fhreagraThe Illness Benefit and Partial Capacity Benefit (PCB) contact centre is currently dealing with a high level of calls and queries due to the volume of Enhanced (COVID) Illness Benefit claims received in recent months. This has led to some delays for customers who wish to contact the Partial Capacity Benefit section by phone.
It is open to claimants to contact the Partial Capacity Benefit section by email. PCB emails are generally responded to within 1 working day. PCB's email address is available on the PCB form, on Gov.ie, from Intreo Centres and from Citizen's Information centres.
Should a customer prefer to discuss his or her claim by phone, it is open to the customer to request a call back via email.
I trust this clarifies the position for the Deputy.
