Dáil Éireann Debate, Thursday - 28 April 2022
214. Deputy Eoin Ó Broin asked the Minister for Foreign Affairs if his attention has been drawn to an issue (details supplied) in relation to some applications for the passport card; the number of applications that were impacted by the issue; and if applicants impacted are being advised to submit a new application while waiting to be refunded. [21572/22]
Amharc ar fhreagraThe Passport Service receives approximately 5,000 passport applications daily. On rare occasions, an application may encounter an error while information is being transferred from the external website to our internal systems. The Passport Service has a process in place to identify these applications within 24 hours of the applications being made and a refund is usually issued within 3 working days. The Passport Service encourages applicants who experience this technical error to re-apply for their passport with a new application, in the knowledge that a refund will issue in due course for the first application.
They can also contact the Passport Service Customer Service team via phone on 01.671.1633 or webchat on my Department’s website (www.dfa.ie/passports/contact/).
The Passport Service will contact the applicant referenced to confirm that a refund has issued. The Passport Service regrets any inconvenience caused to applicants who have encountered this error.
