Dáil Éireann Debate, Tuesday - 14 June 2022
249. Deputy Sorca Clarke asked the Minister for Transport the steps that he is taking to ensure that the passengers who were discommoded as a result of the delays at Dublin Airport on 28 and 29 May 2022 are reimbursed for the cost of missed flights and for the cost of missed holidays; and if he will make a statement on the matter. [28830/22]
Amharc ar fhreagraAs the Deputy will be aware, daa is the body with statutory responsibility to operate, manage and develop Dublin Airport and issues with regards to security delays at Dublin Airport fall within the operational responsibility of daa.
daa has advised passengers who missed flights recently due to security queue delays to make contact with their Customer Experience team directly by email to customerexperience@dublinairport.com to initiate the claims process for valid out of pocket expenses incurred. daa has advised that they will endeavor to process claims as quickly as possible.
Question No. 250 answered with Question No. 105.
