Dáil Éireann Debate, Wednesday - 29 June 2022
66. Deputy Mattie McGrath asked the Minister for Foreign Affairs when a refund of a cancelled passport application will be issued to a person (details supplied); the reason for the delay in issuing such a refund; the correct procedure and timeframe for such refunds; and if he will make a statement on the matter. [34656/22]
Amharc ar fhreagraWhere an applicant submits a valid request to cancel an application the Passport Service will endeavour to refund the applicant within 30 days. Where a passport application has been in the system for over 180 days and then expires, the refund will take longer to process. This is due to the fact that the Passport Service does not retain payment details for the applicant after the 180-day period, in compliance with data protection legislation. In such cases, the Passport Service must make direct contact with the applicant to confirm payment details.
With regard to the specific application about which the Deputy has enquired, the Passport Service has issued a refund to the applicant.
