I propose to take Questions Nos. 208 and 209 together.
Passport applicants can track the status of their passport application online via the Passport Tracker which is available on my Department's website - www.dfa.ie/passporttracking/. The information available on the Tracker has recently been upgraded and is an excellent guide as to where an application is in the system.
The online Passport Tracker tool provides applicants with an indication of how their application is progressing through the system and gives an estimated issue date based on the current average application processing time. The tracker is updated every two hours between 7am and 7pm.
When tracking their application using the online tracker tool, applicants will receive updates that relate to the current status of their application, such as:
- Application has been received.
- Application has been received. Applicant must submit supporting documents to proceed with the application.
- Supporting documents have been received and are being verified.
- Application is being processed
- There is a problem with the application. An email has been sent to the applicant.
- Passport is being printed.
- Passport has been dispatched.
The “processing application” stage on the Tracker covers the period of time from when supporting documents have been received and verified by the Passport Service until the application is approved. During some of that period the application is in a queue waiting to be reviewed.
On a recent occasion, during the week of 13 June 2022, the Passport Service experienced technical issues with the Tracker, resulting in the registration of some online applications being delayed. These issues were identified as soon as possible and the affected applications have now been updated on the Tracker. The Tracker is now operating as normal.
The Passport Service operates an award-winning online service, which compares favourably with countries such as the United States and the United Kingdom. The recent service improvements implemented by the Passport Service are enhancing the efficient and effective delivery of this essential citizen service. While there are no current plans to update the online Passport Tracker, the Passport Service will continue to consider ways to enhance further the customer experience for citizens, in particular through its ongoing programme of reform.