Dáil Éireann Debate, Thursday - 8 September 2022
1113. Deputy Róisín Shortall asked the Minister for Social Protection the current average waiting time for application approvals for the domiciliary care allowance; if steps will be taken to reduce this waiting time; and if she will make a statement on the matter. [42939/22]
Amharc ar fhreagraThe average waiting time to process applications for Domiciliary Care Allowance (DCA) is currently 6 to 8 weeks from date of receipt.
Processing times may fluctuate marginally in a given timeline in accordance with factors such as the volume of applications received and the complexity of individual cases.
DCA new claim processing activity, including associated customer review request processing is prioritised on an ongoing basis with particular focus on processing times, to ensure a timely service to applicants.
Operational processes, procedures and the organisation of work are continually monitored and reviewed to ensure that application processing capacity is maximised at all times.
I hope this clarifies the matter for the Deputy.
