My Department's Registration Office in Burgh Quay is responsible for registering and renewing immigration permissions for customers residing in the Dublin area only. Registrations outside of the Dublin area are processed by the Garda National Immigration Bureau (GNIB) through the Garda Station network. The allocation of appointments with GNIB is a matter for An Garda Síochána.
As part of my Department’s ongoing work to meet the demand for first-time registration appointments, on 10 January 2022, a Freephone service (1800 741 741) was introduced for customers. The current operating hours are 9am to 5pm Monday to Friday and all appointments for Dublin based customers to register their immigration permission are now issued through this service. Operators offer one appointment per call, unless it is for an identifiable family group. Since it's introduction, 19,972 people have received an appointment through this service.
If a person is residing in the Dublin area and has an existing valid permission to be in the State, then they do not need to seek an appointment to renew their permission. Since 20 July 2020 all renewals for the Dublin area are being processed online, and there is no requirement to submit their passport. To date, almost 169,000 applications have been processed through this system. The online renewal application is available at: inisonline.jahs.ie.
Immigration permissions are normally renewed on an annual basis, unless a longer period is determined by the criteria of an individual immigration scheme. Subject to meeting the criteira, people may also be eligible to apply for Long Term Residency (LOTR), which is granted for five years. Further information is available on my Department's immigration website at: www.irishimmigration.ie/my-situation-has-changed-since-i-arrived-in-ireland/long-term-residency/
The cost of registration is kept under ongoing review by my Department. However, there are no current plans to reduce the fee.
The Registration Office’s customer service team is available to support customers who may have language difficulties or who may need assistance with translation. A number of multi-lingual videos describing the registration process and what to expect are available on my Department's immigration website (www.irishimmigration.ie). Customers who have an emergency can contact the Immigration Service Helpdesk by emailing immigrationsupport@justice.ie who will endeavour to assist.
