Social Welfare Schemes

Dáil Éireann Debate, Wednesday - 26 October 2022

Wednesday, 26 October 2022

Ceisteanna (114)

Duncan Smith

Ceist:

114. Deputy Duncan Smith asked the Minister for Social Protection if she will confirm the systems that are in place for persons with disabilities who find it extremely difficult to get a photograph taken to comply with Department standards for social welfare cards including the travel card; if there is no system in place, the reason; if this issue was ever raised at committee level; if not, the reason; if this issue was raised, the reason that a system was not implemented to cater for persons with disabilities; and if she will make a statement on the matter. [53631/22]

Freagraí scríofa

Minister for Social Protection

My Department has introduced an online service which allows customers with verified MyGovID accounts to renew their Public Services Cards (PSCs) through the MyWelfare.ie service without having to attend an appointment in one of our offices.

Customers are requested to submit a passport quality photograph which must be verified to ensure it meets certain minimum standards before the application can be accepted. This verification is carried out to ensure the photograph complies with standards similar to those required when applying for a passport.

It is acknowledged that some customers may, for various reasons, have difficulty submitting a compliant photograph using this service but my Department has always provided a multi-channel approach to service provision and any customers who experience difficulties renewing their PSC online can arrange an appointment to have their photograph taken at one of our offices.

My Department continues to review its channels for delivery of its services for all people, including those with special requirements.

I trust that this clarifies the position for the Deputy.