I can assure the Deputy that when the Community Welfare Service (CWS) becomes aware that a customer has an urgent or immediate need, every effort is made to ensure that the person receives a prompt service. Where possible, this is a same-day service.
The Department is taking steps to allocate additional staff to the CWS having received an increased staffing allocation during the estimates process. I expect recruitment for these posts to begin shortly. In addition, 30 Social Welfare Inspectors are being temporarily assigned to the CWS from 07/11/2022 for a period of three months to assist with claims processing.
The delivery of crucial community welfare services to meet the challenges and the needs of citizens across the country is a priority for the Government and for the Department of Social Protection.
If the Deputy is concerned about a particular case, I would ask that he brings this to the attention of the Department by emailing TDREPSCWS@welfare.ie or phoning the Oireachtas direct point of contact line at 01 462 4308.
I trust this clarifies the matter for the Deputy.