Alan Dillon
Ceist:223. Deputy Alan Dillon asked the Minister for Transport when a resolution will be made in respect of a refund for persons (details supplied); and if he will make a statement on the matter. [4315/23]
Amharc ar fhreagraTuesday, 31 January 2023
Ceisteanna (223)
Freagraí scríofa
The EU Regulation (EC) No. 261/2004 sets out the rights and entitlements of airline passengers in instances of flight cancellations, among other matters. It provides that where a flight is cancelled then the air carrier must offer you the choice of re-routing as soon as possible after the original departure time, re-routing at a later date or a refund of the cost of the unused flight ticket. The regulation provides that the refund must be paid within seven days of the cancellation. You may also be entitled to compensation under certain conditions unless the air carrier can prove the cancellation was caused by extraordinary circumstances.
In Ireland, the Commission for Aviation Regulation (CAR) is the designated National Enforcement Body (NEB) in relation to the enforcement of Regulation (EC) 261/2004 for flights departing Ireland or flights from a non-EEA country to an Irish airport.
Anyone who has already corresponded with the airline but is unsatisfied with their response or has not received a reply after 6 weeks is advised to contact the Commission for Aviation Regulation. The Commission may be contacted via their dedicated Air Passenger Rights website www.flightrights.ie or by phone at 01-6611700.
If the cancelled flight was due to depart an EU Member State other than Ireland the contact details of the relevant National Enforcement Body with whom a formal complaint may be raised is available at transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en