I propose to take Questions Nos. 298, 299, 300 and 301 together.
Any household assessed as eligible for social housing is immediately eligible for housing support through the Housing Assistance Payment (HAP) scheme. Once a household has been deemed eligible for social housing support, it is a matter for the local authority to examine the suite of social housing supports available, including the HAP scheme, to determine the most appropriate form of social housing support for that household in the administrative area of that local authority.
Since 11 July 2022 each local authority has statutory discretion to agree to a HAP payment up to 35% above the prescribed maximum rent limit and for new tenancies to extend the couple’s rate to single persons households. It should be noted that it is a matter for the local authority to determine if the application of the discretion is warranted on a case by case basis and also the level of additional discretion applied in each case.
The day-to-day operation of the social housing system is a matter for the relevant local authority, and ultimately, it is the responsibility of the local authority, to make a decision in each individual case.
Each local authority has a customer service charter and complaints procedure for applicants who may wish to make a complaint regarding the service they receive. Following that complaint, if they consider that they have been unfairly treated or are not satisfied with the Council’s decision on their complaint, it is open to them to make a complaint to the Ombudsman.