Patrick Costello
Ceist:47. Deputy Patrick Costello asked the Minister for Transport the steps his Department is taking to alleviate the backlog of NCT appointments; and if he will make a statement on the matter. [21994/23]
Amharc ar fhreagraWednesday, 10 May 2023
Ceisteanna (47)
Freagraí scríofa
The operation of the National Car Testing Service (NCTS) is the statutory responsibility of the Road Safety Authority (RSA). I have referred the Deputy's query to the Authority for direct reply. I would ask the Deputy to contact my office if a response has not been received within ten days.
I am aware of the challenges that the RSA and the NCTS are currently facing to meet high demand for tests and the delays which vehicle owners are encountering. My officials continue to meet weekly with the Authority, to monitor ongoing progress in reducing test delays and to ensure all possible actions are being taken to bring the waitlist to an acceptable level in 2023, as well as supporting all appropriate requests from the RSA for assistance. I have also met with the RSA Chief Executive and Chair to discuss this and other matters.
There has been considerable progress in addressing the long-term staffing issues which have caused this backlog and in increasing capacity at test centres, including the temporary transfer of testers from the NCTS contractor’s Spanish operation last year, increased staff overtime and extensive recruitment of new vehicle inspectors. There are currently 582 testers in place, with 34 more testers commencing training this week and a further 21 expected in the coming weeks. New testers are being assigned to the test centres with the most significant delays.
Just over 42,000 tests were completed last week, comprising 29,395 full tests and 13,584 re-tests. The average waiting period nationally is now just over 24 days, with some centres outside Dublin and Cork having significantly reduced wait times. The RSA is confident that a return to the service level agreement waiting period of 12 days will be achieved by July 2023.
In the interim, I am advised that customers seeking test appointments may contact the NCTS directly, by calling 01-4135992 or by availing of the priority waiting list function via the NCT website, www.ncts.ie. In the majority of cases, these vehicle owners are provided with an appointment within 30 days.
A referred reply was forwarded to the Deputy under Standing Order 51.