The telephone contact details of my Department are listed on the homepage of the Department’s website in accordance with the gov.ie guidelines. While the Department’s social media pages, Twitter and LinkedIn do not list the telephone contact details, both link to the homepage of the website. The stationery/headed notepaper used in correspondence with the public includes the main phone number for the Department (01 6767571). In addition, my Department’s Customer Charter, which is available on the Department's website, contains contact details for areas that deal with a range of matters such as accessibility, complaints and freedom of information requests.
The bodies under the aegis of my Department have provided the information requested below.
The Central Bank website, headed notepaper and compliment slips all contain the Bank’s telephone number. The Bank’s social media channels contain their phone number, where there is an option to include one, in addition to containing prominent links to the Central Bank website, which contains their phone number. The Central Bank’s Customer Charter, which is available on its website, contains a list of telephone contact details for areas that deal directly with the public on a range of matters such as accessibility, complaints, central credit register, freedom of information and data protection requests.
The Credit Review Office’s Helpline telephone contact details are included on its website and on all correspondence documentation with the public. Specific mobile phone contact details for Head and Deputy are on their email signatures.
Home Building Finance Ireland’s telephone contact details are available on its website, headed notepaper, stationery and the media platform it uses (LinkedIn).
The Investor Compensation Company (ICC) DAC website displays its contact telephone phone number and other contact information prominently. Most of its external communications are conducted via email which would invariably include telephone contact information. The ICC is in the process of updating headed stationery to incorporate these contact details.
The Irish Fiscal Advisory Council’s telephone contact details are included on headed note paper, stationery and email signatures and are also published on its website and social media accounts.
The telephone contact details of the Irish Financial Services Appeals Tribunal are on its website and on the stationery and headed notepaper used in contact with the public. The Tribunal has no media platforms.
The Office of the Comptroller and Auditor General discloses the phone number on its website and other official media platforms as well as on stationery and headed paper used in official correspondence.
The Disabled Drivers Medical Board of Appeal (DDMBA) operates through The National Rehabilitation Hospital; its telephone contact details are available on the Hospital’s website and on official correspondence. It is worth noting that while requests for appeals hearings are being accepted by the Secretary to the Board, the DDMBA is not operational at present.
The homepage of the Financial Services and Pensions Ombudsman’s website includes the details of all available communication channels, including its postal address, main telephone number and contact email address. Its Facebook page includes its address and contact telephone number. Stationery, including letter headed paper used in correspondence, contains the FSPO’s address, telephone number, email address and website details.
Revenue’s website provides telephone contact details for all its services. For taxpayers who may not be sure what number to contact, the website includes a Contact Finder. This enables taxpayers to obtain the details of the most appropriate contact point in the organisation by entering a Personal Public Service Number. In line with Public Service Reform 2030, Revenue encourages customers to engage online where possible and facilitates taxpayers to manage their tax affairs through secure, user-friendly online services. Revenue headed paper normally includes address details and the letters are tailored to provide further contact details, including telephone numbers where relevant for the specific area dealing with the issue in question. Revenue is mindful of customers who cannot engage online and provides a number of alternative service channels, such as Telephone, Appointment and Virtual Appointment services, to these customers. Revenue also provides an Access Officer service; Access Officers are responsible for providing or arranging for assistance and guidance to persons with disabilities accessing services provided by Revenue.
On the website of the Strategic Banking Corporation of Ireland, the main telephone number and info email address are available. The phone number and info email address are also present on its Facebook and Instagram accounts. On its YouTube channel, the SBCI info email is available, together with the link to its website where all contacts are provided. On the SBCI Twitter and LinkedIn accounts, there is the link to its website where all contacts are provided. The letterheads do not currently include a general telephone contact number. Where appropriate, those signing the letters include their own contact number details
The Tax Appeals Commission’s telephone contact details are disclosed on its website and on all stationery and letter-headed paper used in correspondence.
The telephone contact details of the National Asset Management Agency are available on its website. While NAMA does not typically issue correspondence to members of the public, the telephone number is included on its headed paper and in published materials such as the Annual Report and End of Year Review. NAMA does not use social media platforms.
The National Treasury Management Agency’s telephone contact details are available on its website, headed notepaper, stationery and the media platform in use by the NTMA (LinkedIn).
The Credit Union Advisory Committee is an advisory committee set up to advise the Minister for Finance in relation to credit union matters and any potential interaction with members of the public would be carried out on behalf of the Committee by officials of my Department. The Committee’s letterhead has the Department’s postal address as the contact. Since its establishment, the Committee has had little or no interaction with members of the public.
The Credit Union Restructuring Board concluded its restructuring work on 31 March 2017. It was operationally wound down on 31 July 2017 and is awaiting final dissolution.
The Irish Bank Resolution Corporation does not have a website and all matters are dealt with by the Special Liquidators.
