Dáil Éireann Debate, Monday - 11 September 2023
831. Deputy James Lawless asked the Minister for Housing, Local Government and Heritage to seek an update on IT issues concerning the registration process of the Residential Tenancies Board (details supplied); and if he will make a statement on the matter. [37441/23]
Amharc ar fhreagraThe Residential Tenancies Board (RTB), was established as a quasi-judicial independent statutory body under the Residential Tenancies Acts 2004-2022 to regulate the rental sector; provide information to tenants and landlords; maintain a national register of tenancies; resolve disputes between tenants and landlords; and conduct research and provide information to inform policy.
The remit of the Board covers the private rental sector, the not-for-profit housing providers commonly known as Approved Housing Bodies and Student-specific Accommodation providers. The day-to-day operations of the RTB are a matter for the Board.
Following the passing of legislation in 2019, with effect from 4 April 2022, landlords are required to register their tenancies with the RTB every year, within one month of the anniversary of when the tenancy began. This applies to both new and existing tenancies.
To facilitate Annual Registration the RTB implemented a new tenancy management system. Although many landlords and agents have successfully registered their tenancies on the system, I have been made aware that some landlord and agent customers are encountering issues with the new RTB tenancy registration system. The RTB has assured my Department that it is working collaboratively and constructively with the sector to assist anyone experiencing difficulties. The RTB has further assured officials that it is very conscious of the need to ensure that any landlord or letting agent renewing a tenancy during Cycle 2 of Annual Registration has a much-improved experience of the system than they may have had during Cycle 1. During Q2 and Q3 2023, progressive improvements are being implemented in the registration system addressing key areas of functionality and addressing known issues causing difficulty for landlords and agents. The RTB is also implementing incremental improvements and bug fixes within the registration system via regular service patches. These are being released on an ongoing basis.
The RTB is also supported by a third party outsourced service provider who carries out the RTB’s call centre, document management and data entry functions. This contract gives the RTB the flexibility to increase resources as and when required. The staffing level at the outsourced call centre has been doubled in size to deal with the issues that have arisen following the introduction of annual registration. My Department continues to work with the RTB to ensure it is sufficiently resourced to deliver on its mandate, including any specific requests with regard to annual registration.
