Dáil Éireann Debate, Tuesday - 26 September 2023
179. Deputy Robert Troy asked the Minister for Finance the reason that the FSPO, when reporting under S.I. No. 343/2015, does not report the required, under EU law, statistic "(e) the average time taken to resolve disputes", and instead uses a fabricated statistic, "closed", which is a term not recognised or defined (details supplied). [41303/23]
Amharc ar fhreagra181. Deputy Robert Troy asked the Minister for Finance if he will explain the term "closed", which is most commonly utilised by the FSPO when assessing its complaint handling performance, as it is not a term used or defined by the European Commission when assessing the performance of Alternative Dispute Resolution entities in Member States. [41305/23]
Amharc ar fhreagraI propose to take Questions Nos. 179 and 181 together.
I have been informed by the FSPO that it reports to the CCPC on all complaints that it receives. The term “resolved” is not defined in the legislation to which the Deputy refers.
Complaints are closed within the FSPO for a number of reasons, including that they are outside of the FSPO’s jurisdiction, because the complainant has chosen to withdraw the complaint (sometimes following an agreement with the provider mediated by the FSPO, sometimes on receipt of a clarification, or sometimes following agreement outside of the FSPO’s processes), or a legally binding decision is issued.
In each of these circumstances the FSPO regards the complaint as having been resolved with respect to its processes.
