Dáil Éireann Debate, Tuesday - 23 January 2024
120. Deputy Darren O'Rourke asked the Minister for the Environment, Climate and Communications if he is aware of concerns (details supplied) regarding the warmer home scheme; and if he will make a statement on the matter. [2446/24]
Amharc ar fhreagraMy Department funds a number of grant schemes to support homeowners to improve the energy efficiency of their properties. The Warmer Homes Scheme delivers free energy upgrades for eligible homeowners in lower income households who are most at risk of energy poverty. There are a number of home energy improvements offered as part of the Scheme. The upgrades that will be recommended for a property will depend on many factors, including age, type and condition of the property.
The administration and management of applications under the Sustainable Energy Authority of Ireland (SEAI) schemes are an operational matter for the SEAI. As Minister, I have no function with regard to individual grant applications.
SEAI operate under a Customer Charter and a complaints and appeals procedure. SEAI deals with all complaints received. If after following the complaints procedure an applicant is not satisfied with the outcome, they can ask the Office of the Ombudsman for an independent review of the complaint. Further details are available here: www.seai.ie/customer-charter/.
The SEAI has established a specific email address for queries from Oireachtas members so that queries can be addressed promptly, in line with SEAI’s objective to deliver services to the highest standards. The email address is oireachtas@seai.ie.
Should the homeowner have any further queries SEAI can be contacted directly at email warmerhomes@seai.ie or by phone at 01-8082004.
