Dáil Éireann Debate, Thursday - 8 February 2024
168. Deputy Pearse Doherty asked the Minister for Finance the number of complaints (case) handlers operating in the Financial Services and Pension Ombudsman in each of the years 2019, 2020, 2021, 2022 and 2023, respectively; the number of current vacancies for the role of complaint (case) handler at present; and if he will make a statement on the matter. [6020/24]
Amharc ar fhreagraThe majority of staff employed with the Financial and Pension Services Ombudsman (FSPO) are deemed to handle complaints, primarily as assigned case owners. The exceptions to this are staff working in support areas such as Corporate Services, HR and ICT.
Complaint handlers, as at year end, 31 December 2019, 2020, 2021, 2022 and 2023
|
- |
2019 |
2020 |
2021 |
2022 |
2023 |
|
Total (FTE) |
60.6 |
72.6 |
69.6 |
68.6 |
74 |
Following the approval of the FSPO’s Workforce Plan in December 2023, the sanctioned staff complement in the FSPO was increased from 90.2 to 128, an overall increase of 42% in staffing.
As at 1 February 2024 the number of staff (FTE) is 93. Arising from the approval of the Workforce Plan there are 35 further roles to be recruited, of which 30 relate to complaint handling roles (i.e. excluding support staff).
I am informed by the FSPO that this recruitment process has already commenced.
