The Citizens Information Board (CIB) is the statutory body under the aegis of my Department with responsibility for supporting the provision of information, advice and advocacy on a wide range of public and social services.
CIB delivers these functions primarily through funding 22 Service Delivery Companies. These Service Delivery Companies are independent Companies Limited By Guarantee that are governed by voluntary Boards of Directors.
CIB has a Service Level Agreement with each of the eight Citizens Information Service (CIS) companies and with the Citizens Information Phone Service.
Under these Service Level Agreements, the CIS companies agree that the terms and conditions by which staff are to be employed, including salary scales, are as set out in the CIS Staff Handbook. Under these Agreements, the CIS companies also agree to be members of a national Employer/Union Forum.
Through their participation in the national Employer/Union Forum, the CIS companies agree, review and amend nationally the CIS Staff Handbook, with the agreement of CIB, as funder of the companies.