asked the Minister for Posts and Telegraphs when a telephone extension will be provided for a person (details supplied) in Dublin 8 who is a senior citizen and who applied in October 1981.
Written Answers. - Telephone Service.
483.
The required extension has been provided.
484.
asked the Minister for Posts and Telegraphs how many and what percentage of the telephone accounts queried on the basis of over-billing in the past 12 months were subsequently reduced.
485.
asked the Minister for Posts and Telegraphs the number of subscribers who required accounts on the basis of over-billing in the past 12 months; and the percentage this represents of the total number of subscribers.
I propose to take Questions Nos. 484 and 485 together.
The number of subscribers who queried telephone accounts on the basis of over-billing in respect of call charges, in the 12 months ended March 1983, was 143,316 which represents 6.5 per cent of accounts issued. A reduction was made in 11,816 cases which represents 8.2 per cent of queries i.e. about 0.53 per cent of accounts issued. Most of these were due to errors in manually operated calls and in the account production process.
In addition a number of inquiries were received about rental; separate records are not maintained between what are strictly inquiries and what are complaints but rebates were allowed in 436 complaints in the case of rental.
486.
asked the Minister for Posts and Telegraphs the number of telephone accounts that have been disputed in each of the past four quarters; and the number of accounts in respect of which rebates have been made.
The number of disputed in respect of call charges amounted to, 31,837 in April-June 1982; to 34,187 in July-September 1982; to 42,446 in October-December 1982; and to 34,846 in January-March 1983. A reduction was made in 11,816 of the total of 143,316 disputed during the year which represents 8.2 per cent of queries and about 0.53 per cent of accounts issued. Most of these were due to errors in manually operated calls and in the account production process.
In addition a number of inquiries were received about rental; separate records are not maintained between what are strictly inquiries and what are complaints but rebates were allowed in 436 complaints in the case of rental.