Aengus Ó Snodaigh
Ceist:17 Deputy Aengus Ó Snodaigh asked the Minister for Jobs, Enterprise and Innovation the way the success of Enterprise Ireland client advisors are assessed; and the way improvements can be made. [20913/12]
Amharc ar fhreagraThursday, 26 April 2012
Ceisteanna (22)
Freagraí scríofa
Enterprise Ireland has an established Performance Development system for all staff working in the agency and as part of this process objectives are set out for staff to be achieved in their specific role and in an agreed timeframe. The agency itself has key organisation targets and outputs, including delivery of the specific tasks in the Action Plan for Jobs in the timelines agreed.
The key organisational metrics and targets, including those set by Government, are allocated to each Division in Enterprise Ireland and cascaded down to individual staff in the organisation. This is an evolving process and enhancements are made on an ongoing basis.
The Board monitors the key organisational targets of the agency against the tailored and comprehensive suite of metrics, which reflect the strategic and public policy objectives of the agency (e.g. targets for exports, high potential start-up support, and job creation). Achievement of these targets is driven by Senior Management working with each relevant Business Unit in Enterprise Ireland. In addition to rigorous monitoring of the Agency's performance by the Board, Enterprise Ireland is also closely monitored and assessed against agreed metrics by my Department. Liaison meetings between officials from my Department and Enterprise Ireland take place on a bi-monthly basis to discuss progress against objectives. This process will be strengthened with the introduction of a Service Level Agreement between the Department and the Agency which is currently being drafted.
Question No. 18 answered with Question No. 6.
Question No. 19 answered with Question No. 8.