I have received the following information from the State owned banks.
AIB
I have been informed that due to the substantial increase in the number of customers in financial difficulty, AIB works with the company who predominantly provide customer case management and assessment services to AIB’s Mortgage Arrears Support Unit. The company operates within AIB’s Mortgage Arrears Resolution Strategy framework and Standards for customer engagement. For commercial reasons AIB does not disclose details in relation to external service providers.
PTSB
I understand that the PTSB Group has one ‘outsourcing’ contract in place with the company, which covers the third party servicing of our non-core Commercial Mortgage portfolio, under supervision by management at PTSB.