Tuesday, 13 May 2014

Ceisteanna (434)

Stephen Donnelly


434. Deputy Stephen S. Donnelly asked the Minister for Communications, Energy and Natural Resources if any telephone calls in or out of his Department are being, or ever have been recorded, and if so, if he will provide details of the systems used to record and store such calls, the cost to his Department; and if he will make a statement on the matter. [21230/14]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Communications)

My Department does not have and has never had a system or policy in place to record incoming or outgoing telephone calls. The issue of storing or costs does not, therefore, arise. My Department in common with most business entities has a voice mail system which enables callers to record a message to leave on the voicemail system if an official or service is temporarily not contactable. This, in common with all voicemail systems, is to facilitate call back and customer service and it is at the discretion of the caller whether or not to leave a message.