The delivery of the Intreo service comprises a number of elements including the integration of the various welfare decision making processes to speed up decision making and minimise recourse to supplementary welfare payments; the introduction of a profiling process to capture the unique characteristics and service requirements of each jobseeker; the implementation of a systematic group activation engagement and one to one process based on clients’ profiles and the delivery of a ‘one-stop-shop’ service from an integrated office location.
The first three elements are being rolled out and are already in place in nearly all offices.
The delivery of over 60 One-Stop-Shop Intreo Offices is a major property project for the Office of Public Works which is responsible for the provision of the Department’s property requirements, including refurbishment and fit out works.
The Intreo Project requires the acquisition and development of some new properties and the re-modelling and refurbishment of others. All of this also entails the re-accommodation of staff including the transfer and set-up of IT, furniture and other utilities across multiple locations.
Notwithstanding the complexity of such a large property programme, the Intreo service is fully operational in forty four offices and the Department is working with the OPW towards a target of completing the roll out of the Intreo service to all local offices by the end of 2014.
The full list of Department offices, including the 44 Intreo Centres is available at http://www.welfare.ie/en/Pages/List-of-Social-Welfare-Local-and-Branch-Offices-by-County.aspx . The 44 Intreo Centres are as follows:
INTREO CENTRES
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Intreo Centre Achill
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Intreo Centre Arklow
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Intreo Centre Athlone
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Intreo Centre Ballina
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Intreo Centre Ballyfermot
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Intreo Centre Ballymun
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Intreo Centre Belmullet
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Intreo Centre Blanchardstown
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Intreo Centre Bray
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Intreo Centre Buncrana
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Intreo Centre Caherciveen
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Intreo Centre Carlow
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Intreo Centre Carrick on Shannon
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Intreo Centre Castlebar
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Intreo Centre Cavan
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Intreo Centre Clifden
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Intreo Centre Clonmel
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Intreo Centre Cobh
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Intreo Centre Coolock
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Intreo Centre Drogheda
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Intreo Centre Dun Laoghaire
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Intreo Centre Dundalk
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Intreo Centre Dunfanaghy
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Intreo Centre Dungloe
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Intreo Centre Ennis
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Intreo Centre Finglas
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Intreo Centre Kenmare
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Intreo Centre Kilbarrack
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Intreo Centre Kilkenny
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Intreo Centre Killarney
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Intreo Centre Limerick
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Intreo Centre Listowel
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Intreo Centre Longford
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Intreo Centre Loughrea
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Intreo Centre Manorhamilton
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Intreo Centre Navan Road
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Intreo Centre Newcastlewest
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Intreo Centre Parnell Street
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Intreo Centre Sligo
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Intreo Centre Tallaght
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Intreo Centre Tralee
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Intreo Centre Tullamore
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Intreo Centre Waterford
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Intreo Centre Wexford
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