Finian McGrath
Ceist:331. Deputy Finian McGrath asked the Minister for Children and Youth Affairs his views on a case in respect of a person (details supplied). [35843/14]
Amharc ar fhreagraTuesday, 23 September 2014
Ceisteanna (331)
Freagraí scríofa
It appears that the person in question is unhappy with the outcome of an investigation into complaints he/she made into services provided by the Child and Family Agency, Tusla. Should the person in question wish to make an appeal in relation to his/her complaint the Agency operates a formal complaints procedure within Tusla. Details of how complaints are managed can be found in "Your Service Your Say" on the HSE website, www.hse.ie. The Agency has been established since January 2014 but I have been advised that the Agency is continuing to use the HSE's complaints mechanism.
The person in question can also contact the Ombudsman for Children (OCO). The OCO can investigate complaints made by children, young people or by adults on their behalf, about public organisations, schools or hospitals including children in the care of the Agency. The OCO is a free, independent and impartial service. Contact details are for OCO are as follows; freefone 1800 20 20 40, email oco@oco.ie and
Ombudsman for Children's Office
Millennium House
52-56 Great Strand Street
Diblin 1
I have forwarded a copy of the correspondence to the Agency for attention.