Dáil Éireann Debate, Wednesday - 22 March 2017
121. Deputy Catherine Connolly asked the Minister for Finance the number of complaints currently with the Financial Services Ombudsman regarding a bank (details supplied); and if he will make a statement on the matter. [14494/17]
Amharc ar fhreagra122. Deputy Catherine Connolly asked the Minister for Finance the number of negative judgments issued by the Financial Services Ombudsman against a bank (details supplied) in the past five years; and if he will make a statement on the matter. [14495/17]
Amharc ar fhreagraI propose to take Questions Nos. 121 and 122 together.
Section 57 CC of the Central Bank Act 1942 provides that "The Financial Services Ombudsman shall ensure that investigations are conducted in private." Therefore I am not in a position to comment on ongoing cases.
However, section 72 of the Central Bank (Supervision and Enforcement) Act 2013 gave the Financial Services Ombudsman the power to provide details on regulated financial service providers against whom at least three complaints have been found by the Ombudsman to be substantiated or partly substantiated in the preceding financial year.
Since then, the names of financial service providers who have had at least three complaints against them substantiated or partly substantiated have been published in the Financial Services Ombudsman's 2014 and 2015 Annual Reviews. These are available at the following links:
https://www.financialombudsman.ie/publications/FSO%20Annual%20Review%202014%20Digital.pdf.
https://www.financialombudsman.ie/documents/2015%20Annual%20Review.pdf.
As the Deputy will see, there were 4 complaints substantiated and 29 partially substantiated against the bank referred to in 2014 while the numbers were 7 substantiated and 30 partially substantiated in 2015.
