Niamh Smyth
Ceist:235. Deputy Niamh Smyth asked the Minister for Finance the position regarding the downgrading a service (details supplied) in County Cavan; and if he will make a statement on the matter. [46584/17]
Amharc ar fhreagraTuesday, 7 November 2017
Ceisteanna (235)
Freagraí scríofa
My officials have investigated this matter and have found that Ulster Bank have not reduced service in their Ballyconnell branch. The opening hours have not changed. Ballyconnell customers, in addition to using the branch, can manage their personal and business accounts directly, anytime and anywhere using:
- Anytime internet banking
- Mobile phone banking
- Anytime Telephone banking
- ATMs
- Bankline
- An Post
Ulster Bank closed three branches in the Cavan/Monaghan constituency this year – Arva, Carrickmacross and Cootehill. However, they introduced six Community Banker roles, who are experienced staff that represent Ulster Bank in the community with a focus on providing support to customers. These roles focus on the geographical areas where branches have closed. Ulster Bank have also enhanced the existing transactional banking services they offer via An Post for Cootehill, Arva and Carrickmacross customers.
During September 2017, Ulster Bank launched a mobile banking ‘Bank on Wheels’ service in Cavan and Monaghan which operates 5 days a week and can accept deposits, cash withdrawals, bill payments, and all vehicles have on-board customer phone facilities for contacting central areas to enquire about products and services.