Dáil Éireann Debate, Wednesday - 3 June 2020
825. Deputy Emer Higgins asked the Minister for Communications, Climate Action and Environment the reason a provider (details supplied) is refusing to provide broadband at an address, when this area is eligible for broadband under the national broadband plan; the actions the owner of the property should take to get access to broadband; and if he will make a statement on the matter. [9092/20]
Amharc ar fhreagraThe Question refers to a premises which is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at http://www.broadband.gov.ie.
BLUE areas are not included in the State intervention area under the National Broadband Plan as these locations are where commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. Commercial activities of operators delivering high speed broadband are not planned or funded by the State and my Department has no statutory authority to intervene in that process. There may be a choice of operators offering this service in the area referred to and further information in this regard is available at www.comreg.ie/compare/#/services.
Complaints about service provision are a matter between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.
