Louise O'Reilly
Ceist:794. Deputy Louise O'Reilly asked the Minister for Communications, Climate Action and Environment when a person (details supplied) will receive good quality broadband. [11121/20]
Amharc ar fhreagraTuesday, 16 June 2020
Ceisteanna (794, 795)
Louise O'Reilly
Ceist:795. Deputy Louise O'Reilly asked the Minister for Communications, Climate Action and Environment when a person (details supplied) will receive good quality broadband. [11122/20]
Amharc ar fhreagraFreagraí scríofa
I propose to take Questions Nos. 794 and 795 together.
The premises referred to are both located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at http://www.broadband.gov.ie. BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
There may be a choice of operators offering this service in the area referred to and further information in this regard is available at www.comreg.ie/compare/#/services.
Complaints about service provision are a matter between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.