I recognise how vital telecommunications services are to citizens for so many aspects of their daily lives, including remote working, studying and staying in touch with family members during the Covid-19 crisis. The provision of telecommunication services is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communication Regulation (ComReg), as independent Regulator. Where a citizen makes a request for a landline service and is not satisfied with the outcome, they should in the first instance make a complaint to the operator from whom they have ordered the service and in the event of an unsatisfactory outcome can then bring the matter to ComReg as regulator.