Dáil Éireann Debate, Tuesday - 17 May 2022
343. Deputy Richard Bruton asked the Minister for Foreign Affairs if there have been instances of overcharging for passports in 2022; if the error giving rise to this has been corrected; and if refunds are being arranged for those affected. [24135/22]
Amharc ar fhreagraThe Passport Service is currently receiving thousands of applications daily and is not aware of any issue with applicants being overcharged. On rare occasions, an application may encounter an error while information is being transferred from the external website to our internal systems. The Passport Service has a process in place to identify these applications within 24 hours of the applications being made and a refund is usually issued within 3 working days. The Passport Service encourages applicants who experience this technical error to re-apply for their passport with a new application, in the knowledge that a refund will issue in due course for the first application.
They can also contact the Passport Service Customer Service team via phone on 01.671.1633 or webchat on my Department’s website (www.dfa.ie/passports/contact/).
The Passport Service will contact the applicant referenced to confirm that a refund has issued. The Passport Service regrets any inconvenience caused to applicants who have encountered this error.
