Dáil Éireann Debate, Tuesday - 5 March 2024
499. Deputy Michael Ring asked the Minister for Justice when a person (details supplied) will receive their certificate of naturalisation, considering that their application was approved in July 2023; and if she will make a statement on the matter. [10684/24]
Amharc ar fhreagraI am advised by the Citizenship Division of my Department that correspondence will issue to the person referred to by the Deputy in relation to this application in the coming days.
I am deeply conscious of how important the granting of naturalisation is to all of those who apply for it. I recognise that the delays in progressing times are frustrating for people and my Department has recently moved from paper to online based citizenship applications. This is one of a number of measures introduced in an effort to optimise the application process and enhance the overall customer service experience.
In a little over two years the Citizenship Division of my Department has gone from processing around 12,000 applications a year to processing over 20,000 applications. This 66% increase in processing has been achieved through digitising and streamlining processes.
Queries in relation to the status of individual immigration cases may be made directly to my Department by e-mail using the Oireachtas Mail facility at: IMoireachtasmail@justice.ie, which has been specifically established for this purpose. This service enables up to date information on such cases to be obtained without the need to seek information by way of the Parliamentary Question process. The Deputy may consider using the e-mail service except in the cases where the response is, in the Deputy's view, inadequate or too long awaited.
